Not satisfied?
Although we do our utmost to deliver your order complete and undamaged, things can of course go wrong from time to time. Should this be the case, please contact us at include.

Right of withdrawal
When purchasing standard products from our webshop online, as a consumer you always have the option of dissolving the agreement without giving reasons for at least fourteen days. This period starts the day after receipt of the product.
During this period, however, you must handle the product and its packaging with care. The product can only be unpacked or used to the extent necessary to assess whether you wish to keep the product. If you exercise your right of withdrawal, the product must be returned with all delivered accessories and - if reasonably possible - in its original state and packaging, in accordance with the reasonable and clear instructions provided by us. For a cancellation of an order, we always charge a €15.00 administration fee.

This does not apply to custom and special orders.

Shop purchase
When purchasing from our showroom in De Bilt, the above does not apply. For cancelled orders, we always charge 15% over the total purchase amount.



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