Frequently asked questions
How are warranty claims handled?
Beixo believes in its products and will make every effort to keep you satisfied. If you do have a claim, you must report it to your dealer. After finding any defect, you are obliged to immediately stop using the bicycle in question and furthermore to do everything possible to prevent (further) damage.
Download the full beixo warranty conditions here.
Does beixo also offer insurance?
For sure.For insurance beixo works together with ENRA in The Netherlands. For other countries please check local insurance companies.
On this website you immediately take out bicycle insurance with ENRA.
Electric bikes and moisture
The components of the beixo electra are splash-proof and water resistant enough to suffer a heavy rain shower. However, preferably store your beixo in a dry and covered environment. If your electric bicycle is always outside and / or has to withstand a lot of water, protect the parts as good as possible.
TIP: Use one handlebar cover or a travelbag.
An E-bike display is designed in such a way that a heavy rain shower has no influence. However, when the handlebars are folded down, the display is with the bottom side up. And since the cable enters here, the display is not waterproof as waterproof as the top.
Moisture and / or water damage in the parts are excluded from the warranty.
Can I also pick up a beixo?
If you choose to collect your beixo from a dealer or from beixo in De Bilt, you will receive a message when the bike is ready to ride. Collecting your beixo is possible by appointment and during the opening hours of the relevant dealer or from beixo.
How should I maintain my beixo?
Maintenance beixo like any other bike. Except that cleaning, lubricating and tensioning the chain is no longer necessary!
Tip: apply anti-rust spray to the bolts and nuts and regularly spray the entire beixo with silicone spray and rub it out with a cotton cloth. Dirt hardly adheres to silicone, so your beixo stays beautiful longer.
Never use a high pressure spray to clean your bicycle. With this you can damage the electronic parts but also, for example, spray the grease from the bearings.
Can my bicycle repairer repair a beixo?
Yes, a beixo can be repaired by any bicycle repairman. And with the exception of the cardan drive, standard parts are used that are known to every bicycle repair shop. We therefore refer you in the first instance to your own bicycle repair shop for repairs. If there is cold fear here, we will call your bicycle repairer in advance to explain the problem and to introduce him to beixo. This removes all doubts in 99% of the cases.
Are spare parts available?
Yes, most specific beixo parts are available separately through our webshop. Of a kapje for the cardan shaft to a new one zadelpen.
Can a beixo rust?
Beixo is almost entirely made of aluminum and therefore hardly rust. To prevent oxidation, beixo has been treated with a very strong transparent polyurethane lacquer. All bolts and nuts are made of stainless steel. You can use silicone spray to prevent oxidation in the future. Weather conditions and other factors can cause oxidation, for which we are not liable.
Does a beixo fit in my car?
Experience shows that a beixo folding bike fits most cars, campers and caravans.
Of course this depends strongly on the beixo model and the type of car. We offer sufficient space and test models in De Bilt to fit and measure quietly. Because actually we have never had to disappoint anyone.
How often do I have to lubricate a cardan shaft?
The rear sprockets of the cardan shaft should be properly in the grease. If there is too little fat on the rear sprockets, this will announce itself. The transmission becomes less smooth, you feel a vibration instead of the cardan running smoothly. This is the time to take action.
For greasing, use a grease that puts a nice film over the sprockets. Beixo recommends Shimano ball bearing grease or a similar product. The gray cover must be removed to lubricate the rear sprocket. This can be done by removing the two screws that hold the cover in place. Clean the side of the gear with an old cloth and then apply plenty of new grease. Turn the pedals for a few seconds to distribute the fat well and refit the dust cover.
No maintenance is required on the gears at the bottom bracket. After all, it is a closed system, so that no dirt or moisture enters the bottom bracket.
How do I remove the rear wheel?
With a beixo you can dismantle the rear wheel in no time. The (dis) assembly is very simple and much easier than with a chain bike. After all, you don’t have to remove the chain and tension it again. Let alone that fuss arises with a chain guard.
How does it work?
Loosen the two screws on the dust cover, loosen the wheel nuts, release the brake and the wheel can be removed. Since everything can only fit in one way, replacing it is also child’s play. What is important is that the parts are replaced in the same way. Pay special attention to the order of the rings on the right-hand side before removing the wheel from the bicycle. To maintain a smooth and silent drive, they must be mounted in exactly the same way.
Tip: first tighten the wheel nut on the side of the cardan shaft, this will center the wheel. Only then the wheel nut on the left side of the bike.
How does the warranty work?
Beixo gives a full three-year guarantee on the frame and the cardan shaft. We use the standard manufacturer’s warranty on the other parts. This is one year.
For the electric bicycles purchased after January 1, 2016, a warranty period of two years applies to the battery and the other electrical components.
Only the first owner can claim warranty. Wear and moisture are not covered by the warranty. The guarantee expires in the event of incorrect installation of accessories, disassembly of the PTO shaft and improper use such as stunt driving. In the first instance we refer you to your own bicycle repair shop. This can solve 9 out of 10 problems.
How does the right of withdrawal work?
Unsatisfied?
Although we do our utmost to deliver your order complete and undamaged, something can of course go wrong. In this case, please contact us.
Right of withdrawal
When purchasing products online, you as a consumer always have the option of terminate the contract without giving any reason, for at least fourteen days. This period starts on the day after receiving the product. During this period you must handle the product and the packaging with care. The product can only be unpacked or used to the extent necessary to decide whether you want to keep the product. If you make use of your right of withdrawal, the product must be returned with all accessories supplied and – if reasonably possible – in the original condition and packaging, in accordance with the reasonable and clear instructions provided by us. For the cancellation of an order we always charge € 15.00 administration fee.
The Right of Withdrawal does not count for custom built bikes or bikes where we made special changes on request of the customer.
Store purchase
The above does not apply to a purchase in our showroom in De Bilt. For canceled shop orders we always charge an amount of 15% of the total purchase amount.
Can I also collect my beixo?
If you choose to collect your beixo in De Bilt, you will receive a message from us when the bike is ready to ride. Collecting your beixo is possible by appointment and during the opening times of beixo. These are Monday to Thursday from 10 a.m. to 5 p.m., on Friday from 10 a.m. to 9 p.m. and on Saturday from 10 a.m. to 4 p.m.
What is the delivery time?
Of course depends to where the bike must be shipped. For The Netherlands and Flanders we use the services of DistriNet. They come weekly in most areas. Distri-Net will contact you about an appropriate delivery date. At your home, work, camping site or port, the driver and technician also takes the bike out of the package and takes care of the final steps to offer the bike tip-top adjustment.
For shipments outside The Netherlands and Flanders we use parcel services like DPD, DB Schenker and Fedex. In most cases we can deliver within one week (5 working days), but this depends on the exact destination.
In the unlikely event that a product is not in stock, we will inform you within a short period of time. This way you are always aware of the period within which the product is delivered. It will be clear to you; our products are accompanied by good service. Delivery is a part of this. Beixo delivers throughout the Netherlands and Flanders.
How fast does a battery charge?
The beixo charger charges a maximum of two ampere (A) per hour. Theoretically this means that an empty 12 A battery has to charge for six hours. There are faster chargers but faster charging means faster wear of the battery. That is why we have chosen this type of charger.
The charger works on 220 volts, but can also be used on 12 or 24 volts through an inverter. Handy for traveling in the motorhome or on the boat. Make sure that your inverter has a ‘pure sine wave’ (pure sine). Otherwise there is a chance that the charger will fail.
Do you not have an inverter? Then beixo has a special car charger which works on 12 volts, via the cigarette lighter/car power outlet of the car or camper.
Do I have to pay a disposal fee?
This only counts for the Netherlands.
To recycle as many batteries as possible, beixo works together with Stibat. To be able to properly recycle bicycle batteries, a national disposal contribution of € 14 was introduced on 1 January 2014. This is a fixed amount, regardless of the bicycle price or the battery type. This disposal contribution may not be included in the final price or offer and will therefore be settled separately.
You can return your defective battery to us or to every beixo dealer for free. If this is not possible, make sure you hand in the battery at a recycling station.
What is the range of a beixo Electra?
Beixo supplies three different capacity batteries: a 8,8 ampere (A) / 324 Watt hour (Wh), a 11,6A / 432Wh and a 13,A / 504Wh. It is very difficult to state an exact range per battery here. This depends on a whole number of factors:
The circumstances (headwind, hills, acceleration, temperature and cycling with a lot of weight)
The speed (do not drive faster than 21 to 22 km/h)
The driving behavior (acceleration in a lower gear and with less support instead of full power)
Assuming that you usually cycle in support level 1 or 2 and that you need 100 Watt extra to cycle around 20 km/h, then the 9A / 324Wh will take you two to three hours, or 60-70 km. And with the 12A / 432Wh battery for four to five hours, or 80-90km. The 14A / 504Wh battery is good for around six hours of cycling pleasure, or 90-120 km.
This is confirmed by experiences from beixo owners.
The battery of the beixo electra folding bike is placed on the rear carrier. The battery is lockable and removable by sliding it backwards. On top of the battery casing you can easily carry something small, such as your jacket or a bag. If you want to carry more stuff, there is the beixo Rear carrier extender.
We only use lithium-ion (Li-Ion) batteries. These batteries can deliver a high current due to the low internal resistance. They also have a large capacity in relation to the weight. A Li-Ion cell has no memory, meaning it does not always have to be emptied completely.
The battery is the most expensive part of the electric bicycle. You can extend the normal lifespan on the basis of these tips:
- Make sure the battery does not discharge completely. Charge it before the engine support stops.
- Never store the bicycle – certainly not in the winter – with an empty battery and use it regularly.
- Keep the battery in a cool and dry place if you are not going to use the bike for a long time.
- Charge the battery regularly, at least every month.
- Never charge the battery in the freezing cold. Take it inside and charge at room temperature.
- Preferably store the bicycle in a place that does not get too cold in winter and not too hot in summer.
- Ensure that the battery is fully charged before departure.
- Make sure the tires are at right pressure, so you reduce the resistance and your battery lasts longer.
- Ride in the right gear, so that you provide optimum energy yourself.
(via Consumentenbond/ANWB (Dutch))
Can I take a beixo on the plane?
A normal beixo folding bike is usually allowed on the plane. The check in procedure normally must be done via the special baggage or sports equipment.
An electric beixo – with battery – is more difficult to carry. The rules for transporting the Li-Ion battery differ per company. Sometimes the battery is allowed as hand luggage, sometimes the battery is not allowed at all. This is because the batteries fall under the Dangerous Goods Regulation. You can read more about this on the site of the IATA.
A call to your airline always provides clarity.
Which type of engine does beixo use?
The beixo electric folding bikes are equipped with a 250-watt front-wheel motor. Front wheel motors are simple, powerful and robust. The big advantage is that you can drive away in any gear. The engine starts to work as soon as you start pedaling. In addition, the power distribution is nicely distributed over the front and rear wheel, making the bike ride stably.
For the E-slim we use a middle engine, in combination with the shaft drive. This motor has a combined rotation-torque sensor.
