FAQ: How does the right of withdrawal work?

Unsatisfied?
Although we do our utmost to deliver your order complete and undamaged, something can of course go wrong. In this case, please contact us.

Right of withdrawal
When purchasing products online, you as a consumer always have the option of terminate the contract without giving any reason, for at least fourteen days. This period starts on the day after receiving the product. During this period you must handle the product and the packaging with care. The product can only be unpacked or used to the extent necessary to decide whether you want to keep the product. If you make use of your right of withdrawal, the product must be returned with all accessories supplied and – if reasonably possible – in the original condition and packaging, in accordance with the reasonable and clear instructions provided by us. For the cancellation of an order we always charge € 15.00 administration fee.

The Right of Withdrawal does not count for custom built bikes or bikes where we made special changes on request of the customer.

Store purchase
The above does not apply to a purchase in our showroom in De Bilt. For canceled shop orders we always charge an amount of 15% of the total purchase amount.

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